So, as we go:

I've been working with my case manager to find out, once more this week, calling all of the agencies once again and she has a hit. An agency DID indeed agree to take my Saturday and Sunday nights. Intake is in the morning and the weight off my shoulders was PALPABLE. We shall see how it goes.

I still want to know how the system works. And it is stunning how many people who WORK in the system itself have NO idea how it works nor do they want to know. When I ask about the details on the HIRING of the agencies, most people have said, "huh, I don't know, let's see what I can find out." And then, you know, nothing. When I called Customer Care today, the agent, when I asked "how does the system work? How much do the agencies make on clients? What are their responsibilities to clients?" And his response? "Why are you asking? Why would you want to know this information?" The suspicion and doubt I am presented with is stunning. Why is it so shocking to know that a client, totally dependant on the the public health care system, would want to know about their own rights and responsibilities? I cannot hold the agencies accountable if I don't know what is in their contracts. The agent tried to tell me the contracts are confidential. I have to look further, but I am fairly sure that federal funds are public knowledge. But, damn, it doesn't AFFECT him or his job, so why get defensive when I ask the answers to questions I have about my care?

I've spent the last few days reading up on Arizona Administrative Code, all of it. I still have a lot of reading in front of me.